ZOPTIMIZE Refund Policy

1. Introduction

ZOPTIMIZE ("we," "us," or "our") wants you to be completely satisfied with the services ("Services") you purchase from our online store ("Online Store"). This Refund Policy outlines the circumstances under which you may be eligible for a refund.

2. Eligibility for Refunds

• Service Not Rendered: If you have purchased a Service and we have not yet begun to deliver the Service, you are eligible for a full refund.

• Service Not as Described: If the Service delivered is materially different from the description provided on the Online Store, you may be eligible for a partial or full refund. You must notify us within 7 days of the service delivery with specific details of the discrepancy.

• Errors in Service: If we make a significant error in the performance of the Service, you may be eligible for a partial or full refund. You must notify us within 7 days of the service delivery with specific details of the error.

3. Ineligible for Refunds

• Change of Mind: We generally do not offer refunds if you simply change your mind about a Service after it has been purchased.

• Client Responsibility: We are not responsible for issues arising from:

  • Inaccurate or incomplete information provided by you.

  • Delays or complications caused by your lack of cooperation or availability.

  • Issues with your Zoho account or third-party applications that are not directly related to our Services.

• Zoho Limitations: We are not responsible for limitations or issues within the Zoho platform itself.

4. Refund Process

• To request a refund, please contact us at [your contact information] with your order details and the reason for your refund request.

• We will review your request and notify you of our decision within 7 business days.

• If your refund request is approved, we will process the refund to your original payment method within 14 business days.

5. Non-Refundable Fees

Certain fees may be non-refundable, including but not limited to:

• Third-party fees (e.g., Zoho subscription fees).

• Rush fees for expedited service delivery.

6. Disputes

Any dispute relating to a refund request shall be resolved in accordance with the dispute resolution provision in our Terms and Conditions.

7. Changes to this Refund Policy

We may update this Refund Policy from time to time. We will post any changes on our Online Store. Your continued use of the Services after the effective date of any modifications constitutes your acceptance of the revised Refund Policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at sales@zoptimize.com .